Frequently Asked Questions

When it comes to hiring a professional bond cleaning service in Australia, the customer is often confused. Let us clear this confusion with the following FAQs.

General Questions
The cost of end of lease cleaning depends on the size and the condition of the property. We offer the lowest prices in the industry starting from a meagre $40. You can call our customer care today to get a free quote for your property.
The time taken for bond cleaning usually depends on the size of the property. To properly clean a 1-bedroom, 1-bathroom unit, it can take anywhere between 4-6 hrs depending on the condition of the property whereas, for a 3-bedroom, 2-bathroom house, you can expect up to 10 hrs labour to get the job done.
Yes, of course, we guarantee all our cleaning jobs. We make sure that you get your bond money back without any fuss. If by any chance any problem arises, which usually doesn't, just email us the re-cleaning checklist and within 24-48 hrs we will send our cleaners back to the property to finish the work.
Usually, we don't, but if you want we can collect the keys from the property manager or your landlord and once finished, we can return them back as well so that you can have a calm and stress-free day.
We provide an extensive range of domestic and commercial cleaning services to ensure that the bond money is deposited back into your account. Our services are available in a vast area including Brisbane, Gold Coast, Melbourne, Wollongong, Sunshine Coast, Newcastle, Sydney, Canberra, and Adelaide.
Our cleaning services ensure customer satisfaction!

We are always a step ahead of the competition because we know the business like no other.

Scheduling Questions
It is very simple to book a bond clean. You can either fill out the form on the website or give us a call to get a free quote and schedule the job. You can also send us an email and our executives will respond within 24 hours.
It is recommended that you leave the cleaners alone at the property while they are doing their job. They will give you a call half an hour before they are about to finish so that you can come and have a look once they are finished.
Yes, you can specify the date and time. We will check our bookings and let you know if the booking can be scheduled on that day or not.
It is advisable to book a bond clean one week before the lease ends which will give us time to schedule the job. We also take up emergency vacate cleaning if our cleaners are available.
No, you do not have to pay at the time of the booking. You can pay after the bond clean is finished, and you are satisfied with our services.

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Cleaning Questions
Absolutely, our bond cleaning includes everything inside the property such as windows to be cleaned both from inside and outside. We know property managers can be extremely picky about windows and we prefer to get them done perfectly. As long as your windows are reachable or removable, they will be cleaned from inside and outside.
If required we can clean the exterior of the property. However, this needs to be informed to us at the time of making the booking. We aim to provide utmost customer satisfaction. Thus if you would like us to clean the walls or the garden of your house, you need to inform us so that we can work on the booking and cost accordingly.
Absolutely, some people prefer to do most of the cleaning themselves and hire a professional bond cleaner to give a final finishing touch. Just give us a call and we can arrange an hourly rate for you.
Bond cleaning is best carried out when the furniture has been removed. Also, you need to keep the electricity on so that we can connect our vacuum cleaners and other cleaning equipment.
Yes, Better Bond Cleaning uses non-toxic, environment-friendly products which are safe for people suffering from allergies as well as kids and pets.
Enjoy easy bond money return with our intelligently designed packages.